Frequently asked questions
Orders are processed within 1–2 business days and usually arrive within 8–15 business days in total. As soon as your order ships we'll email you a tracking link so you can follow it all the way to your door.
Yes, shipping is free on every order, with tracking.
You have 30 days from delivery. Just email us and we'll guide you through the return.
Our pieces are made with quality materials to last. Each product page lists the materials, so you know exactly what you're getting.
We accept all major cards and digital wallets. Every available option is shown securely at checkout.
We're happy to help with any question about your order or our jewellery. Email us at info@velaurinejewellery.com and our team will get back to you within 24 hours, Monday to Friday.
